Cryptera Support


On Call, Anywhere in the World

When dealing with complex financial processes and high-end technology, it is not enough to be a simple vendor of goods. Cryptera understands that we must be consultative partners, helping integrators through the complete installation and deployment of our Encrypting PIN Pads and financial transaction solutions. With Cryptera support, you can spend less time resolving your technical issues by putting our technical expertise to work and put more focus on innovation and sales.

“We are more than a technology vendor. We are your consultative partner.”

We have a dedicated support team “on-call” if you need support for any of our products. Our team of experienced engineers offers a broad range of services from hardware repair, software training and documentation.

The team is accessible by normal contact and if the problem isn’t quickly resolved we can dispatch a service team to your location.

How to reach Cryptera Customer Support

For technical assistance with a product, please click here to send a detailed message to our support team. If you need immediate assistance, please use the email contact or the phone number below.

Remember all returns shall follow our RMA process with a Cryptera approved RMA number. Contact us if you need guidance.

Email Support

RMA Requests


+45 43 43 43 95

Remote support

Click here for information regarding Remote Support

Mailing address

Customers needing to ship products to us or reach us by mail can do so at: (Only by previous agreement)

Fabriksparken 20
2600 Glostrup