Self-service started with the financial services industry. Over time, banks and financial institutions have created a model where customers expect to use an ATM PIN Pad or kiosk when to get cash or perform financial transactions.
Self-service is changing the way customers interact with businesses. In many cases, customer-facing employees have been replaced by kiosks or ATMs, which give customers direct service in a quick and easy manner designed to fit in with their increasingly busy lifestyles.
For the businesses deploying self-service, they are able to realize cost benefits as they increase the number of transactions possible, streamline business process and reduce workforces that previously handled mundane tasks. Often times displaces employees are reallocated to service in more mission critical roles that more of an impact on the company’s bottom line.
Learn how self-service is changing some of today’s biggest industries by exploring the pages below.